On Friday, Schalke will play its first home game of the season against Hertha BSC. The new ticketing system has experienced teething problems in recent days. Now S04 has responded. Chip season tickets not arrived, digital season tickets not visible, payment process not completed. Many Schalke fans have complained in recent days that they have not yet received their season tickets for the new season. And time is running out. Although the estimated 40,000 season ticket holders who still had no access to their tickets for the new season has fallen significantly in recent days, there are still some who have not received their tickets. However, following a change in the ticketing and admission system, it appears that not all teething problems have been resolved, even two days before S04’s first home game against Hertha BSC Berlin (8:30 p.m., RS live ticker). No wonder the Schalke fans affected are slowly getting nervous. On Wednesday, the club therefore made further adjustments and issued an admission guarantee for all fans with a valid ticket. “At the start of the season, Königsblau introduced a new ticketing and admission system, which celebrated a successful premiere during the test match against FC Sevilla. So the most important message is: anyone with a valid ticket will be able to watch the game in the stadium,” Schalke announced via its club media. In addition, a kind of security loop has been installed. All season ticket holders received an email from the club on Wednesday containing a link with a direct access route to their season ticket. “Due to the comprehensive update of all systems, new season tickets – digital or physical – have been sent out. The vast majority of season ticket holders have already received their season tickets and have access to them – digitally for the wallet, as Print@Home or as a chip card. For this group, everything is now ready for them to attend the game,” the club explained.
“To ensure that even the last season ticket holders have their tickets in good time, the following steps will be taken: ”All season ticket holders who have provided a valid and current email address will receive an email today (July 30) containing a direct link to their season ticket. No login is required; the season ticket can be downloaded directly to your wallet or as a Print@Home ticket.”
Anyone who still fears problems is advised to arrive in good time. “In any case, you will be admitted to the stadium with a valid ticket! Even if the payment process has not yet been completed, payment reminders will only be sent after the first home game,” explains S04. The service center will be open on match day from 12:30 p.m. to 8:30 p.m. The telephone hotline is available from 12:30 p.m. to 4:30 p.m. After that, all staff will be available exclusively on site. The West ticket office will open at 3 p.m., followed by the East and North ticket offices at 4 p.m. “Please understand that there may be longer waiting times. However, the team will take care of everything so that everyone can get into the stadium on time on Friday.“ Updates on the situation will also be sent via the ”Fanbelange” WhatsApp channel and the main S04 channel on match day. The home section of the arena has been sold out for weeks for the match against Hertha BSC Berlin.